Do's and Don'ts

Member: Pakistan Mercantile Exchange Limited (PMEX)

Verify the authenticity of a Broker and its branches from the list of registered brokers from PMEX website (http://www.pmex.co/pmex-broker/)
Carefully read and understand the terms and conditions along-with Risk Disclosure Document
Ensure that all information is accurately filled in the Account Opening Form and a signed copy of the form is retained for future reference
In case of any change in information provided in the Account Opening Form, immediately communicate in writing to Broker
Ask your Broker to activate your login credentials
Only make payments through banking channel (online banking, cross cheque, pay order, etc.) in the name of the broker and obtain payment receipt
Verify that payments are allocated in your trading account maintained by the Broker in PMEX
Ensure that Broker sends daily, weekly, monthly account balance and activity statements to know the trade activity and cash balances in the trading account
Ensure that Broker sends SMS alerts for trades and cash movement in the trading account
Approach PMEX in case of any complaint that remains unresolved by the Broker

Approach PMEX in case of any complaint that remains unresolved by the Broker.Do not deal with Brokers or their branches not registered with PMEX
Do not give wrong, contradictory or incomplete information in the Account Opening Form
Do not issue cross cheque, pay order, demand draft in the name of any authorized representatives of the Broker
Do not deal in cash with any Broker or their authorized representatives over and above the
prescribed limit of Rs. 25,000
Do not get misled by alluring advertisements,rumors, hot tips or the promises of assured returns by the Brokers or their authorized representatives
Do not share personal ID and password provided by the Exchange with the Brokers or their authorized representatives
Do not surrender the right of receiving cash and trade balances reports via email and SMS
Do not start trading before reading and understanding the Risk Disclosure Document provided by PMEX

Under the PMEX policies, the relationship between a broker and a client is clearly defined to prevent conflicts of interest.

Brokers must provide timely trade confirmations within 24 hours.
Brokers are required to keep client funds in segregated accounts, ensuring your investment is never used for the broker’s own operational costs.
Brokers must provide professional advice without forcing trades solely to generate commission.

You have the right to withdraw your available funds at any time through the official PMEX portal.
You have the right to receive monthly account statements directly from the exchange.
In case of a dispute, you have the right to access the PMEX Arbitration Committee for a fair and legal resolution.